I was browsing through Nilesh's blog (techie, works at the company that is rolling out the biggest CDMA launch:-). A nicely written article on "Swarming" - a methodology in understanding complex systems, and coming out with solutions that work. Here is the URL of the log (and he gives nice examples):
Swarming, KM and Reliance
And his main question is: How come the big company, with very complex patterns of working, still produce great results? And he seems to find answers at http://www.lse.ac.uk/LSE/COMPLEX/Seminars/2001/report_19march01.htm. (Seminar Notes On 'Clustering and Swarming as self-organising techniques in virtual communities' by
by IBM's David Snowden.)
Some interesting notes on how Reliance actually practices some of these things.