Pollard's Principles of Knowledge Management - a concise and great set of ground realities that the organizations need to be awre of with respect to Knowledge Management infrastructure. Must read.

In particular, I liked Knowledge Workers Don't Know How to do Knowledge Work due to information overload, Knowledge is Best Transferred by Conversations and we need to respect that, Everyone Learns, Organizes and Processes Information Differently - and so integration among various tools is important, Management Doesn't Want or Need KM Decision Support because they are hired for their expertise and decision making - for which they don't depend on other knowledge, and most important - Stories are Critical to Knowledge Transfer - eventually it is storytelling that is most effective.


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